About terms of sale and delivery
Standard sales conditions for consumer purchases over the Internet
Consumer purchases on this website are regulated by the current standard sales conditions for consumer purchases of goods over the Internet.
Consumer purchases over the internet are mainly regulated by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Right of Cancellation Act and the E-commerce Act.
These laws give the consumer inalienable rights. The laws are available at
The conditions in our terms of sale and delivery shall not be understood as any limitation of the statutory rights, but shall explain the parties’ most important rights and obligations for customer and supplier.
The conditions of sale drawn up and recommended by
Forbrukertilsynet considered valid, without reservation. However, it is important to note that foodstuffs and such as intimate products do not have the same right of return as other goods. Such products must be returned sealed, as they were on delivery.
Read about exceptions at the Consumer Council.
1. Agreement
The agreement consists of these terms and conditions of sale, information provided in the ordering solution and any separately agreed terms.
In the event of any conflict between the information, what is separately agreed between the parties takes precedence, as long as it does not conflict with mandatory legislation.
The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between traders and consumers.
2. The parties
Seller is sorze4 AS, Ulsetåsvegen 49, 7512 Stjørdal, info@claudiamunch.com, (+47) 72 55 66 00, company number: 996130681, and is hereinafter referred to as the seller/the seller.
The buyer is the consumer who makes the order, and is hereinafter referred to as the buyer/the buyer.
3. Price
The stated price for the goods and services is the total price the buyer must pay. This price includes all taxes and additional costs. Additional costs that the seller has not informed about before the purchase shall not be borne by the buyer.
4. Agreement conclusion
The agreement is binding for both parties when the buyer has sent his order to the seller.
The agreement is nevertheless not binding if there has been a typing or typing error in the offer from the seller in the ordering solution in the online store or in the buyer’s order, and the other party realized or should have realized that there was such an error.
5. The Payment
The seller can demand payment for the item from the time it is sent from the seller to the buyer.
If the buyer uses a credit or debit card for payment, the seller can reserve the purchase price on the card when ordering. The card is charged on the same day the item is sent.
When paying by invoice, the invoice is issued to the buyer when the goods are dispatched. The payment deadline appears on the invoice and is normally 10 days from receipt*.
Buyers under the age of 18 cannot pay with a subsequent invoice.
*Receipt is considered to be the day the buyer receives the item delivered in the letterbox, or it is delivered to the customer’s delivery point for mail. Post office, or mail in store.
6. Delivery
Delivery has taken place when the buyer, or his representative, has received the goods.
The seller must deliver the goods to the buyer without undue delay and no later than 30 days after receiving the order from the customer.
The goods are delivered to the buyer, unless otherwise separately agreed between the parties.
Orders that we receive on weekdays before 10:00 is sent from us the same day and delivered within 2-5 working days (if your delivery address is in Norway).
The exception is if the item is sold out and the order is registered with a back order.
Small packages usually arrive directly in the mailbox, unless it is of high value and sent with tracking. Larger packages are delivered to your nearest post office/post in store (delivery point).
The collection deadline is normally 14 days from the day of arrival, after which the package is sent back to us. If you have paid for your order but not collected it, we will keep it for 3 months. See also under «Delivery not collected».
In high season, for example at Christmas time and holidays, the delivery time must be expected to be somewhat longer than usual.
If the package has been sent registered, you will be able to find the tracking number on your order history on the website.
If an ordered item is not picked up at the delivery location, or the package cannot be delivered in another way and it is returned to us, you will be charged for the shipping cost, handling fee NOK. 150, and the excess paid is refunded to you, unless you make another agreement after we have sent you a notification by email/SMS.
7. Risk for the item
Risk for the goods is transferred to the buyer when he, or his representative, has had the goods delivered in accordance with point 6.
8. Right of withdrawal
Unless the agreement is exempt from the right of cancellation, the buyer can cancel the purchase of the goods in accordance with the Right of Cancellation Act.
The buyer must notify the seller of using the right of withdrawal within 14 days of the deadline starting to run.
The deadline includes all calendar days. If the deadline ends on a Saturday, holiday or bank holiday, the deadline is extended to the nearest working day.
The withdrawal period is deemed to have been met if notification is sent before the end of the period. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter).
The cancellation period begins to run:
• When purchasing individual items, the cancellation period will run from the day the item(s) are received.
• If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
•
If the purchase consists of several deliveries, the cancellation period will run from the day after the last delivery has been received.
The cancellation period is extended to 12 months after the end of the original period if the seller does not inform the seller before the conclusion of the agreement that there is a right of cancellation and a standardized cancellation form
The same applies in the event of a lack of information on terms, deadlines and procedures for exercising the right of withdrawal. If the trader makes sure to provide the information during these 12 months, the cancellation period still expires 14 days after the day the buyer received the information.
When using the right of cancelling, the goods must be returned to the seller without undue delay and no later than 14 days from the notification of the use of the right of withdrawal being given. The buyer covers the direct costs of returning the item unless otherwise agreed or the seller has failed to state that the buyer must cover the return costs. The seller cannot set a fee for the buyer’s use of the right of withdrawal.
The buyer can try or test the goods in a proper way to determine the nature, properties, and function of the goods, without the right of withdrawal being lost. If the examination or testing of the goods goes beyond what is reasonable and necessary, the buyer may be held liable for any reduced value of the goods.
For food products, there are in most cases exceptions to the right of return, but we accept the return of sold food products if the packaging, bag or other container has not broken the seal.
The seller is obliged to repay the purchase price to the buyer without undue delay, and no later than 14 days from the seller receiving notification of the buyer’s decision to exercise the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has submitted documentation that the goods have been sent back.
Refunds are made via the payment service that was used when the item was ordered.
9. Delay and non-delivery – Rights and deadline for reporting claims
If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or conditions on the buyer’s side, the buyer can, in accordance with the rules in Chapter 5 of the Consumer Purchase Act, depending on the circumstances, withhold the purchase price, demand fulfillment, cancel the agreement and /or demand compensation from the seller*.
In the case of claims for default powers, the notification should be in writing (for example e-mail) for reasons of evidence.
*Normally, payment will only be reserved until the item has been shipped and assumed to have arrived at the buyer (cf. 6. Delivery). If the payment has been made with PayPal, the seller can himself request cancellation there, but the easiest way would be to send us a message or an email. We will accept a cancellation in any case, as long as the item has not been sent.
Fulfillment
The buyer can maintain the purchase and demand fulfillment from the seller. However, the buyer cannot demand fulfillment if there is an obstacle that the seller cannot overcome, or if fulfillment will cause such a great inconvenience or cost to the seller that it is significantly out of proportion to the buyer’s interest in the seller fulfilling. Should the difficulties disappear within a reasonable time, the buyer can still demand fulfillment.
The buyer loses his right to demand fulfillment if he or she waits an unreasonably long time to make the claim.
Cancellation
If the seller does not deliver the goods at the time of delivery, the buyer must call on the seller to deliver within a reasonable additional deadline for fulfillment. If the seller does not deliver the goods within the additional deadline, the buyer can cancel the purchase.
However, the buyer can cancel the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has notified the seller that the time of delivery is decisive.
If the thing is delivered after the additional deadline the consumer has set or after the time of delivery which was decisive for the conclusion of the agreement, a claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.
Compensation
The buyer can claim compensation for a slight loss as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller’s control that could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of.
10. Deficiency of the product
Buyers’s rights and complaint deadline
If there is a defect in the goods, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she wants to claim the defect. The buyer has always complained in sufficient time if it happens within 2 months. from the time the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the product or parts of it are intended to last significantly longer than two years, the complaint deadline is five years.
If the item has a defect and this is not due to the buyer or circumstances on the buyer’s side, the buyer can, according to the rules in the Consumer Purchase Act, Chapter 6, depending on the circumstances, withhold the purchase price, choose between rectification and redelivery, demand a price reduction, demand the agreement canceled and/or demand compensation from the seller.
Complaints to the seller should be made in writing.
Correction or redelivery
The buyer can choose between demanding that the defect be rectified or delivery of similar items. The seller can nevertheless object to the buyer’s claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Correction or redelivery must be made within a reasonable time. In principle, the seller does not have the right to make more than two remedial attempts for the same defect.
Price reduction
The buyer can claim an appropriate price reduction if the item is not corrected or re-delivered. This means that the ratio between the reduced and agreed price corresponds to the ratio between the item’s value in defective and contractual condition. If there are special reasons for this, the price discount can instead be set equal to the significance of the defect for the buyer.
Cancellation
If the item has not been corrected or re-delivered, the buyer can also cancel the purchase when the defect is significant.
11. The seller’s rights in the event of the buyer’s default
If the buyer does not pay or fulfill the other obligations according to the agreement or the law, and this is not due to the seller or circumstances on the seller’s side, the seller may, in accordance with the rules in the Consumer Purchase Act, Chapter 9, depending on the circumstances, withhold the goods, demand fulfillment of the agreement, demand the agreement be canceled as well as claim compensation from the buyer. Depending on the circumstances, the seller will also be able to demand interest in the event of late payment, debt collection fees and a reasonable fee for uncollected goods.
Fulfillment
The seller can maintain the purchase and demand that the buyer pays the purchase price. If the goods have not been delivered, the seller loses his right if he waits an unreasonably long time to make the claim.
Cancellation
The seller can terminate the agreement if there is a significant payment default or other significant default on the part of the buyer. The seller cannot withdraw if the entire purchase price has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller can cancel the purchase.
Interest in case of late payment/collection fee
If the buyer does not pay the purchase price in accordance with the agreement, the seller can claim interest on the purchase price in accordance with the Late Interest Act. In the event of non-payment, the claim may, after prior notice, be sent to the Buyer, who may then be held liable for fees in accordance with the Debt Collection Act.
Fee for uncollected, non-prepaid goods
If the buyer fails to collect unpaid goods, the seller can charge the buyer a fee. The fee shall at most cover the seller’s actual outlay for delivering the goods to the buyer. Such a fee cannot be charged to buyers under the age of 18*.
*The minimum age limit for shopping on this website is 18 years.
12. Warranty
A warranty given by the seller or the manufacturer gives the buyer rights in addition to those the buyer already has under non-derogable legislation. A guarantee thus implies no restrictions on the buyer’s right to complaint and claim in the event of delay or defects according to points 9 and 10.
13. Privacy
The controller for collected personal data is the seller. Unless the buyer agrees to something else, the seller, in line with the Personal Data Act, can only obtain and store the personal data that is necessary for the seller to be able to carry out the obligations under the agreement. The buyer’s personal data will only be disclosed to others if it is necessary for the seller to complete the agreement with the buyer, or in statutory cases.
Inquiries regarding the processing of your personal data can be directed to our customer service via e-mail:
14. Conflict resolution
Complaints must be addressed to the seller within a reasonable time, cf. points 9 and 10. The parties must try to resolve any disputes amicably. If this is not successful, the buyer can contact the Consumer Council for mediation. The Consumer Council is available on 23 400 500 or www.forbrukerradet.no.
The European Commission’s complaints portal can also be used if you wish to complain. It is particularly relevant if you are a consumer living in another EU country. The complaint is filed here:: http://ec.europa.eu/odr.
Order and delivery confirmation
When you complete an order, you will receive an order confirmation by e-mail. If you have not received an order confirmation, please check that your email address is correctly registered and contact our customer service and we will resend the confirmation.
When the goods are sent from our warehouse, you will also receive a delivery confirmation via e-mail or SMS.
Together with your delivery, you will receive a delivery note/invoice which is valid as a receipt for the goods.
If you have already paid online, the attached invoice is only a copy for your delivery.
DO NOT PAY THIS UNLESS AGREED!
Return of goods
The easiest way to return an item is to contact us by email,
kundeservice@claudiamunch.com, or use the contact forma
on the websites.
You then have the option of getting the money back if the return is approved. It is very rare that will not approve a return.
You will receive instructions on how to complete a return.
Refunds are made within 7 days after we have received the item in return and on the condition that the return has been approved.
We are not responsible for damage to, or loss of, shipments sent back to us from the customer. See more below about grounds for returns.
Exchange
Should you wish to exchange an item, it must be returned to us. See under section for returns. The item must be returned undamaged, unmarked and for intimate products, skin care products, etc. similar, and foodstuffs, in unbroken original packaging.
The deadline for exchange depends on the product. From 2 weeks to 3 months, depending on the product.Get in touch for more information. We are flexible whenever possible.
In the event of an exchange, the customer is charged for shipping costs, unless the exchange is due to a defect in the product.
Complaints and redelivery
We have good routines to ensure that every shipment is examined before it is sent to the customer. Should the item, despite this, be damaged or have a defect when it arrives at you, you must complain to
kundeservice@claudiamunch.com.
You must contact us as soon as possible after you discovered or should have discovered a fault with the item. In that case, we undertake to re-deliver a new item free of charge.
Return shipping
If you choose to return your item, you pay the shipping costs for the returned item yourself. However, this does not apply to complaints and redelivery. In the event of a complaint, we send a postage label from Posten which is affixed to the shipment.
Allergic reactions
We declare all known allergens in our products, but should you still have an allergic reaction, when you are not allergic to any of the allergens declared for a product you have bought from us, then we ask that you contact us for more information .
Secure payment
Payment can be made with most debit or credit cards. All card payments are made via Vipps or Klarna.
Prices for Norwegian customers, with a delivery address in Norway, are stated in Norwegian kroner and include value added tax.
If you go to the non-Norwegian language part of the website, prices will be given in another currency and prices for delivery outside Norway will be exclusive of VAT. Customs clearance and local taxes are not included in the price.
Product information and images
We do our best to provide as correct product information as possible. We still recommend that you always double-check the product information and list of contents on the packaging when you have received your delivery, especially if you are allergic or hypersensitive.
If you are unsure about a product, contact customer service kundeservice@claudiamunch.com.
For some products, it may happen that we are in the process of making design changes, so the image may show new or older packaging, or may be an illustration, but the product will always be as described, even if the packaging may differ from the image presented.
Age limit
To shop with us you must be 18 years of age. If you are under 18 years of age, you must have permission from your guardian/guardian to order. The order must then be made by the guardian, but can be delivered to another address if desired.
Customer service
You can also use the contact form on the website or send an e-mail to
if you have questions about your order or want advice. We will respond to your inquiry as quickly as possible.